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Event Details
Transforming call centre front line managers
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Let’s make our front-line managers commercially-minded
Your Contact Centre sits at the heart of the organisation, so you will already recognise the pivotal role it plays in sustaining your business. Sadly though, the critical skills for effective leadership can often be underdeveloped.
In this fantastic value full day workshop, we look at the essential business and commercial awareness skills needed to be a dynamic Contact Centre leader, as well as outlining some of the latest tools and methods available.
- Developing Contact Centre Leaders v Managers
- Return on Investment: Evaluating training and presenting a business case.
- How L & D impacts on the delivery of your strategic vision.
- Achieving the right balance in what you measure.
- Why morale is important, how to engage your teams and how to impact performance.
- Managing Absence - The Cost Bleed!
- Raising Customer Advocacy.
Join us and network with other businesses, benchmark and validate where you are and look at some of the solutions to get you where you need to be.
info@lsnconnections.org.uk
Only £99 (2 places for £179)
Call 01865 301320
Calls may be
recorded for quality and training purposes.
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Only £99 (2 places for £179)
Call 01865 301320
120 Holborn London - July 15th - 09:30 to 16:60 - Full lunch provided
Attend this workshop!
Who should attend?
This event is designed for Senior HR, L&D, Service and Operations Directors. In order to resource your internal L & D function giving you the tools to deliver continuous professional development.
LSN Connections has vast experience across both the Public and Private sector, and remains a truly outstanding service provider. Join us and learn how you can dramatically and tangibly improve critical performance within your organisation.
Contact Centres provide a fantastic environment for people to enter the business, as well as offering rapid development opportunities.
LSN is the trading name of Learning and Skills Network; an independent registered charity committed to making a difference to education and training. It is a Company Limited by Guarantee Registered in England. Charity Number: 1113456 Company Number: 5728105. Registered Office: Fifth Floor, Holborn Centre, 120 Holborn. London. EC1N 2AD
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When
Thursday, July 15, 2010 at 9:30 AM
- to -
Tuesday, August 3, 2010 at 4:30 PM (GMT)
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Where
LSN Learning
5th Floor, 120 Holborn
Holborn
EC1n 2AD London
United Kingdom
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Hosted By
LSN - The Learning and Skills Network
